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Help Center


Welcome to our help center


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Troubleshooting
  • Flame not as high as it should be
  • Flames around control knobs
  • Grill hard to light
  • Grill won't get hot
  •  

    How To
  • Clean and service burners
  • Clean cooking grids
  • Clean orifices
  • Clean venturis
  • Install burners and venturis
  • Test for gas leaks
  •      
    Frequently Asked Questions
     Are lava rocks or ceramic briquettes better than heat plates
     Can I convert my grill to lava rock
     Can I convert my grill to liquid propane (LP) gas
     Can I convert my grill to natural gas
     How far should the valve and orifice go into the venturi tube
     How long a natural gas hose can I use
     Should I buy a new grill
     Use same burners for LP or natural gas
     What is an OPD
     What should the burner flame look like
     Which burner is better SS or cast iron
         
    Glossary of Terms
  • about GrillPro grill covers
  • adjustable air shutter
  • channel formed
  • cooking grid
  • D-Value
  • drill size
  • flare fitting
  • heat plate
  • hood orifice
  • ignition 101
  • piezo
  • pipe thread
  • POL connection
  • Porcelain enameled
  • Porcelain treated
  • Product Certification Tag
  • QCC-1 connection
  • rock grate
  • round connector
  • spade connector
  • spud orifice
  • starter hole








  • NOTE: The information provided on this site is for reference only. Always consult your grill owners manual and manufacturers specifications before attempting any repairs. Read and follow manufacturer’s instructions. Use only in compliance with applicable codes. When in doubt, contact the grill manufacturer or your local gas company.
    WARNING: When improperly installed, repaired, or operated, gas grills can be dangerous. If you are not comfortable replacing parts, we recommend you contact a local gas appliance service company for assistance.

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